Frequently Asked Questions
How can I start my subscription?
After purchasing process we will provide you Cosmo-HR platform and credentials for your organization in 3 workdays.
How do I get billed?
Your billing date is based on the day you sign up, and payable automatically by credit card monthly or annually. For monthly option, if you sign up on the 05th of March, you would be billed the 05th of every month.
Is there any hidden cost in licence fees?
No, there is not any additional fees in licence fees.
How is Cosmo-HR support options?
We have ticket system for your technical issues. You can create unlimited tickets on our ticket system. Also, you can send your questions to support@cosmo-hr.com mail address. Also, you can reach out us via chat screen.
Is there a guide / knowledge base for Cosmo-HR
Yes, you can find the guide on https://www.cosmo-hr.com/knowledgebase
Which application does Cosmo-HR integrated with?
Cosmo-HR has integration with Dynamics 365. For special integration with other application or software please contact us.
Should I pay for initial setup such as employee import?
No, you don’t. Our consultants will import your employee and user data to Cosmo-Hr
Can I request custom development?
If your request is an added value function or feature for Cosmo-HR, yes you can.
How can I cancel my subscription? What is Cosmo-HR’s cancellation and refund policy?
You can cancel Cosmo-HR account at any time. If you decide to cancel, please consider we’re not able to offer prorated refunds. Your account will remain active until the end of the current monthly billing period, and you won’t be charged further. If you have cancelled during your free trial, you will not be charged.
Where is my data will be stored?
Cosmo-HR running on Microsoft Azure Platform. Microsoft has its own data center infrastructure across the world which provides over 600 kind of cloud services.
Is the Cosmo-HR GDPR compliant?
Azure offers 11 privacy-focused compliance offerings, more than any other cloud provider.
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