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Frequently Asked Questions
After the purchase process, we will provide you with Cosmo-HR platform credentials for your organisation within 3 working days.
Your billing date is based on the day you sign up, and payable automatically by credit card monthly or annually.
No, there are no additional fees beyond the licence cost.
Support includes unlimited tickets, email contact at info@cosmo-hr.com, and live chat assistance.
Yes, you can find the guide in our knowledge base — contact us at info@cosmo-hr.com for access.
Cosmo-HR has integration with Dynamics 365. For special integration with other application or software please contact us.
No, you don't. Our consultants will import your employee and user data to Cosmo-HR.
If your request is an added value function or feature for Cosmo-HR, yes you can.
You can cancel anytime. Your account remains active through the current billing period with no further charges. No prorated refunds are offered.
Cosmo-HR running on Microsoft Azure Platform. Microsoft has its own data center infrastructure across the world which provides over 600 kind of cloud services.
Yes, Cosmo-HR is GDPR compliant. Your data is hosted on Microsoft Azure, which holds 11 privacy-focused compliance certifications. Cosmo-HR is configured to meet GDPR data protection requirements including data residency, access controls, and the right to erasure.
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